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FAQs » Top-Up The World

  1. Top-Up the World is a unique and truly revolutionary service that provides an easy and fast way to add minutes to your loved ones’ mobile phones worldwide.
  2. With over 114 countries and 330 mobile destinations around the world, Top-Up the World service is the greatest gift for your family and friends back home. Please see the Recharge Table for more details.
  3. All transactions are final. Once the Top-Up is sent to a mobile phone number, it is available for use immediately; hence it cannot be refunded or removed from the phone. It is for this reason we request that you confirm the number twice on our website.
  4. Within 10 minutes.
  5. Please contact our Customer Support at 1-888-333-2404 immediately.
  6. Yes, from time to time the mobile phone operators will give out promotions directly to the recipient’s mobile phones. The promotions are run by the mobile phone operators. We include these promotions as part of our service to our customers.
  7. You will need to contact the mobile phone operator directly. Our Customer Support can attempt to contact the mobile phone operator on your behalf, but we cannot guarantee their response.
  8. There are 3 ways for you to buy Top-Up the World service:

    1. Online (paid by credit card)
    2. Call Customer Support at 1-888-333-2404 (paid by credit card)
    3. Nearest retail location (paid by cash/credit card)
  9. No, due to the nature of this type of international transaction, PayPal is not an accepted method of payment.
  10. This represents part of the charges which we must pay for regulatory recovery and servicing fee.
  11. In all countries the local sales tax must be paid where the product is consumed, just as if you bought the Top-Up from a store in that country.
  12. If you purchased with your local retailer, they may give you a written receipt or, for your convenience, you may receive a text message receipt to your mobile phone. If you prucahsed over the phone, the receipt can be texted to you also. If you purchased online, you can print a confirmation page that will also be emailed to you at the time of purchase.
  13. Visit your nearest retail location to pay by cash.
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